TX Digital Marketing is excited to announce our new partnership with Gorgias, the leading provider of customer support software for ecommerce businesses. This partnership will allow us to offer our clients the best possible support, with Gorgias’ world-class customer service software.
Gorgias’ software is designed to help ecommerce businesses streamline their customer support operations, and provides a number of features that will be extremely beneficial for our clients. The software includes a powerful ticketing system, which will help us keep track of all support requests and ensure that they are resolved in a timely manner. In addition, Gorgias’ software integrates with all major ecommerce platforms, making it easy for our clients to get started. And finally, the software comes with a number of built-in reports, which will help us track our performance and ensure that we are providing the best possible support.
We are excited to offer this new service to our clients, and we believe that it will help them grow their businesses and better serve their customers. If you would like to learn more about our new customer support service, please contact us today.
Gorgias vs. Zendesk
There are a lot of options out there when it comes to customer service software. Two of the most popular choices are Gorgias and Zendesk. So, which one is the right choice for your business? Let’s take a closer look at each option to see how they compare.
Gorgias is a feature-rich customer service platform that offers everything you need to manage customer inquiries quickly and efficiently. Gorgias was built specifically for ecommerce websites. It’s not trying to be everything to everyone. You can use Gorgias to create custom workflows, automate repetitive tasks, and track important metrics. Plus, Gorgias integrates with a variety of third-party applications, making it easy to add even more functionality and making it a very powerful tool for ecommerce store owners.
Zendesk is another popular customer service platform that also offers a comprehensive set of features. The problem with Zendesk is that it was built to be a customer support application for all online businesses.
With Zendesk, you can create custom ticket types, set up automatic responses, and integrate with other business applications. One thing that sets Zendesk apart from other options is its focus on delivering an excellent customer experience. Zendesk includes features like satisfaction surveys and conflict resolution tools that help you keep your customers happy. The issue is that their user interface looks like something from the 1990s. With billions in revenue, you would think they would update their UI to make it a bit more friendly.
Both Gorgias and Zendesk offer a lot of features, but they have different strengths. If you’re looking for a platform that offers everything you need to efficiently manage customer inquiries, Gorgias is a great choice for ecommerce companies. If you just want a general support ticketing system then Zendesk might be right for you. In our opinion, Gorgias is a better fit for ecommerce brands.
Contact us today to discuss your support solution today.